Subject: Tech Support Candidate - Vipul Singh
From: Vipul Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 01:46:21 -0500

| | Tech Support Test

Name | Vipul Singh
E-mail | [email-masked]
Phone Number | (+91) 9810564468
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I'll check for typing error (just in case),then I'll reload, if the problem persists, I will disconnect and then re-connect my internet connection. If the problem still persists I'll try to change the internet connection. And even after this the problem is still occuring I'll wait for some time and then try again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the bluetooth on my phone, then long press the power button on the bluetooth speaker so that pairing is turned on. Then I'll scan from the phone and when the name of the bluetooth speaker appears I'll connect.
What according to you makes you a good candidate for customer service or technical support job? | First and foremost, patience and ability to understand what other person is saying. Then comes the ability to speak properly so that the message/instruction or guidance is communicated properly. Also the ability to remain calm while talking to a angry customer. All these traits are required in the customer service job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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