Subject: Tech Support Candidate - Gautam Kumar
From: Gautam Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 01:44:25 -0500

| | Tech Support Test

Name | Gautam Kumar
E-mail | [email-masked]
Phone Number | (+91) 7836982281
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Extramarks | Business developer executive | 08jan 2021 | 37600
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will try reloading my page
2. I will check the wether server is up to the mark will also check its ping .
3.i will also check the connections wether it is proper or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on your bluetooth speaker
2. Long press the bluetooth button mentioned on the speaker.
3. Turn on your phone bluetooth device
4. Click on pair new device , the device name will appear and you need to connect with it.

What according to you makes you a good candidate for customer service or technical support job? | First of all understanding the query of the customer properly and then acting to it .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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