Subject: Trainer Candidate - Vinoy Paulos
From: Vinoy Paulos <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 00:10:30 -0500

| | Tech Support Test

Name | Vinoy Paulos
E-mail | [email-masked]
Phone Number | (+91) 6381860798
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai - Ambattur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Trikon Pvt Ltd | Team Lead | Dec 2019 | 35000
Previous Employer 1 | Tech Mahindra | Sr Technical Support Associate | Feb 2019 | 30000
Previous Employer 2 | Sutherland | Sr Technical Support Officer | Nov 2017 | 34000

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

 Dealing with Enterprise customer enquiries over the phone.
 Handling L3 Modem configurations, Outlook & Mac Mail configurations.
 Taking care of L3 customer escalations and billing.
 Handling 13 members in a team, daily feedback on individual calls and quality check.
 L3 remote desktop support to help customer to configure mails and setting up in new devices.
 Maintains relationship with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is how you greet and treat the customer in a nice and proper way where the customer is  happy being served. But excellent customer service skill is meeting the demands and reaching  beyond the customer's expectation. A total quality service.
What according to you makes you a good candidate for this position? | Attitude and Dedication
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |