Subject: Fwd: Tech Support Candidate - Deepak Bhardwaj
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Sun, 14 Feb 2021 12:10:27 +0000

This guy seems very expensive  but see if he will come in our budget. If not, see if he can hired as tech support manager

Sent from my iPhone

Begin forwarded message:

From: Deepak Bhardwaj <[email-masked]>
Date: 13 February 2021 at 13:30:17 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Deepak Bhardwaj
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Deepak Bhardwaj
E-mail  [email-masked]
Phone Number    (+91) 9811462909
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Palam New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Dell International Services India Pvt Ltd       Senior Technician       March 12, 2020  54000
Previous Employer 1     Convergys India Pvt Ltd Senior Escalation Engineer      August 26, 2016 38000
Previous Employer 2     Jindal Intellicom       Senior Contact Associate        September 21, 2012      25000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  - check if other websites are getting accessed or not.
- check if this website is getting accessed on any other browser and device/network (if available)
- check if date and time settings are correct on the system.
- clear browser history, cache, cookies
- reset browser settings to its original settings.
- run following command in command prompt window:
ipconfig /flushdns
- try disabling firewall/antivirus
- run 'ping' and 'tracert' commands against the problematic site to make sure that it is not an ISP specific issue.
- perform power cycle of router and restart computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      - Read the Bluetooth speaker user manual in order to setup the speaker to a 'pairing' status.

An LED indicator will usually flash or change colour on the Bluetooth accessory to show that it is Bluetooth ready to be 'paired' with the mobile phone.

- On the mobile phone - Long press the Bluetooth icon in the drop down notification panel or go to Bluetooth option under Settings
- Turn on the Bluetooth toggle to scan and then select the ready Bluetooth device from the list of devices found after the scan.
- Pair and connect to the Bluetooth speaker.The device will be listed in Blue text under option Paired Device.
What according to you makes you a good candidate for customer service or technical support job? I have a zeal and passion to give everything to resolve easy to complex technical issues. I am a very quick learner and listen to customer patiently to understand the exact issue he or she is experiencing. This makes me understand their state of mind and then act according to the urgency of the situation. I believe that this quality makes me a good customer service representative in technical support role.
On a scale of 1 - 5 please rate your fluency in spoken English  5