Subject: Fwd: Tech Support Candidate - Ritesh Kumar
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Sun, 14 Feb 2021 12:05:45 +0000

First round

Sent from my iPhone

Begin forwarded message:

From: Ritesh Kumar <[email-masked]>
Date: 13 February 2021 at 19:45:01 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Ritesh Kumar
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ritesh Kumar
E-mail  [email-masked]
Phone Number    (91) 9873582341
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Greater Noida west
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Speakers & Audio
VoIP
Printers
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Telus International     Tech Support Specilist  Aug 19,2020     38000
Previous Employer 1     Next Gen Global         Tech Support Executive  Aug 2018        30000
Previous Employer 2     Beno Support    Tech Support Executive  July 2016       28000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If getting error when trying to open a website (www.ndtv.com) we will perform the following steps.
1. Check website address
2. Check Internet connection
3. Try to open website on another browser if using Google Chrome then try to open on Mozilla firefox or Internet Explorer.
4. Reset Browser -Clear browsing data
5. Check website status by trying to open on another device.
6. Check in command prompt - ping the website address
7. Open the  browser in safe mode & then try to open website.
8.Check firewall settings
9. Flus DNS
10. Restart the router
11. Restart the computer
12.Use Google DNS
13.Ensure that there are no parental controls enabled.
14.Check computer date and time.
15. Run Malware Scan
16. Refresh adapter - netsh winsock reset command in command prompt.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected.
What according to you makes you a good candidate for customer service or technical support job? I am a good candidate for customer service or for technical support role as I can handle all types of customers, my attitude towards my work & dedication to complete a given task and getting to root cause & I can maintain good relation with customer as I can comminicate well.
On a scale of 1 - 5 please rate your fluency in spoken English  5