Subject: Trainer Candidate - Govind Sharma Govind
From: Govind Sharma Govind <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 14 Feb 2021 06:25:51 -0500

| | Tech Support Test

Name | Govind Sharma Govind
E-mail | [email-masked]
Phone Number | (91) 8153838414
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Surat Gujarat

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Max life insurance | AM | | 22000
Previous Employer 1 | Airtel | Team Leader | 22/12/2020 | 23000
Previous Employer 2 | Reliance Jio | AM | | 19500

If Selected, how much time do you need to join? | 20 days

Please briefly describe your work experience specifically in training?

Its feel great when I suggest or guide someone in financial strategies.

Make a goal as per customer need and plan for the same to achieve.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

To have a team is easy but to manage them it's difficult .

As a team leader always need to motivate them and recall about their goal.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

After 1, 2 nd service when customer wants to provide him service always then it's called great customer service. "Just feel difference"

Whereas if customer problem is solved and just satisfied with ur service then it's called good service.

What according to you makes you a good candidate for this position? | Positiveness, failure is another step towards success.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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