Subject: Trainer Candidate - Hemant Singh
From: Hemant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 14 Feb 2021 03:01:36 -0500

Tech Support
Test

Name

Hemant
Singh

E-mail

[email-masked]

Phone Number

(+91) 9999260518

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sony India Pvt. Ltd.

Team Lead

NA

Did not want to
disclose here.

Previous Employer 1

HCL

Trainee Tech support

2017

Did not want to
disclose here.

Previous Employer 2

If Selected, how much time do you need
to join?

1 month

Please briefly
describe your work experience specifically in training?

I have 80
agents under me. We keep on updating our agents with latest updates new product
etc. with daily trainings. With the help of self created training
content.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Difficult situation is always an opportunity and
inspire us to take new correctives actions which improve our training content
and way of presentation.

Difficult situation is currently going on as in am giving training to all the
agents with very less time frame.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is where we attend the
customers and resolve there queries.

Great customer service is that where if customer contacted us, So we have to
resolve there issue with a personal touch, customer should have to connect
himself with an organization & Vise-versa.

What according to
you makes you a good candidate for this position?

It's up
to you, You can check my resume and above is my way of thinning and i always
believe customer satisfaction.

On a scale of 1 - 5 please rate your
fluency in spoken English

4