Subject: Trainer Candidate - Agnidhar Hitang
From: Agnidhar Hitang <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 14 Feb 2021 02:39:43 -0500

Tech Support
Test

Name

Agnidhar
Hitang

E-mail

[email-masked]

Phone Number

(91) 9500103316

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Thousand Lights

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sutherland

Lead

20/02/2021

38000

Previous
Employer 1

Metriqe Solutions pvt ltd

Process Associate

18/10/2015

15000

Previous Employer 2

If Selected, how much time do you need
to join?

Can join Immediately

Please briefly
describe your work experience specifically in training?

Have
relevant experience in training the associates regarding the new products and
tools.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

I was working at home due to the pandemic
situation. I had a hard time handling 25 associates due to network issue. In the
meantime I have to ensure my team meet the day on day goals.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Making customers happy is a
good customer service. Satisfying customers is the great customer service.

What according to you makes you a good candidate
for this position?

I have relevant experience and skills. I'm a
quick learner.

On a scale of 1 - 5 please rate your
fluency in spoken English

5