Subject: Tech Support Candidate - Sohail Khan
From: Sohail Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 23:26:05 -0500

| | Tech Support Test

Name | Sohail Khan
E-mail | [email-masked]
Phone Number | (986) 7446529
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Next services | Associate | 28, April | 18450
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will read the error.
2) If I have faced similar error in past and I know the reason of it, I will fixed right away. If I don't have any info on that I will search thoroughly on it to find out the cause.
3) Once get to know answered for it, I will send a feedback to support team about the error and how they can fixed it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Making sure bluetooth device is on.
2) Opening a screening lock of my phone, if it's there. Once opened, Drop down top of the screen from all available services search and selecting a bluetooth.
3) Selecting the device name for which bluetooth needs to be connected to our phone.

What according to you makes you a good candidate for customer service or technical support job?

1) A good listener.
2) Providing solution accordingly.
3) Resolving problem as early as possible, so that customer will also be happy and satisfied with the service and making him to feel he worth this service.
4) Try to minimalist of sending field worker/technician at their doorstep.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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