Subject: Trainer Candidate - Shahid Babu
From: Shahid Babu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 13:01:32 -0500

| | Tech Support Test

Name | Shahid Babu
E-mail | [email-masked]
Phone Number | (91) 9069398291
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shaheen Bagh Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Team Leader | | 35000
Previous Employer 1 | Intelenet | Team Leader | 17-08-2018 | 24000
Previous Employer 2 | Home Credit | Team Leader | | 29000

If Selected, how much time do you need to join? | 60 days
Please briefly describe your work experience specifically in training? | Training associates and providing updates with respect to the product
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Difficult situation in achieving the shrinkage on day after Holi

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service refers to providing solution as per policy laid.

Great customer service going the extra mile providing alternate options and follow up with the customer and client

What according to you makes you a good candidate for this position? | Analytical and Team Management skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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