Subject: Tech Support Candidate - Ankit bobal
From: Ankit bobal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 10:57:51 -0500

| | Tech Support Test

Name | Ankit bobal
E-mail | [email-masked]
Phone Number | (+91) 9753724000
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Auby Satellite Communications | BD | 15 jan 2021 | 45000
Previous Employer 2 | The Global Assist | Sales Associate | 8 oct 2014 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will check the error first.

Will check if the internet is working or not.

If rest of the websites are working and the precise website is not working maybe there is server error from host end's.

If no website is working will open network connections and check if the system is connected or not. If yes.

Then will ping or do the ipconfig. Release and renew the ip still if the problem persist.

Will check with the ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the speaker according to device the will follow the light process.

Will open bluetooth settings on phone.

Open pair new device will search for the precise device and click on pair.

What according to you makes you a good candidate for customer service or technical support job? | I believe its the patience i have to hear the customer out and always try and travel the extra mile to give delightful customer experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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