Subject: Trainer Candidate - sandeep kumar
From: sandeep kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 09:32:41 -0500

| | Tech Support Test

Name | sandeep kumar
E-mail | [email-masked]
Phone Number | (+91) 9911100182
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Specialised systems Ltd. | Business Head- healthacre | | USD 2250
Previous Employer 1 | Lucky Exports | Manager | 31 may 2019 |
Previous Employer 2 | techfab International Ltd. | | |

If Selected, how much time do you need to join? | 1 Week
Please briefly describe your work experience specifically in training? | Hii I am having 14 Years of Experience in the Medical field in multiple role Customer support Engineer, Business Development, Bid Manager, project Execution etc...
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Hii i am having more than 14 Years of expericne in the medical filed, currently handing the belwo responsibility in current roel

Managing team of sales, marketing, and service engineers.
To manage the pro􀁾tability of the healthcare division.
To arrange technical /commercial o􀁻ers for international Bid and prepare international Tenders.
Manage turnkey Healthcare Projects.
Manage Channel sales for the JV operations by guiding and liaising with manufacturers/ suppliers and
Dealers that the JV appoints
Develop new dealers and channel management.
Determine methods and procedures for new business models, entries into new verticals in the healthcare
business.
To provide strategic inputs in the management of the health care business for the group.
To assist Senior management in strategic issues in growing company/ group to higher revenues and
pro􀁾ts in all verticals.
Maintain relationships with partners/vendors/suppliers.
Represent the company in events, conference exhibition and attend all types of meeting for the medical
equipment.
Perform responsibilities of providing technical guidance of using the installed equipment by visiting
customer site and via phone.
Handle the task of preparing a presentation on technical speci􀁾cation and functionalities of biomedical
equipment.
Pre-purchase evaluation of equipment for technical conformance in new purchases.
Imparting the training to the sales and service team for best and a high level of quality support.
Pre-shipment inspection of the equipment.
Ensure proper functioning of the system through regular servicing of the system.
Managing the team of supporting engineers for faster execution of the Project to meet the desired
targets.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer accept your product what ever you have desined a great cutomer tell us about the limitation of products and giev us opportunity to improve our services
What according to you makes you a good candidate for this position? | I am have handled and impart training to the the highly reputed and qualified customers ( Doctors). Always i was known in previous companies for handling the typical customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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