Subject: Trainer Candidate - Samreen ansari
From: Samreen ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 09:00:59 -0500

| | Tech Support Test

Name | Samreen ansari
E-mail | [email-masked]
Phone Number | (91) 8424045442
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kalamboli

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TSI inc | Collector | Na | 27k
Previous Employer 1 | Wipro Infotech | Technical support Engineer | 18th feb,2018 | 20k
Previous Employer 2 | Wipro BPS | Customer service representative | Nov 2016 | 16k

If Selected, how much time do you need to join? | 7days
Please briefly describe your work experience specifically in training? | Experience in designing training modules for new joiners. Providing briefing for the new update by Client to colleagues. Taking huddle for the new strategies and updates with team. Sharing the ideas with team to accelerate performance.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Have never faced a major difficult situation but handling conflicts between team members is quite challenging sometimes.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service involves input to satisfy our customer.
Great customer service involves efforts to satisfy customers and also keep them loyal.

What according to you makes you a good candidate for this position?

Team player
Patient
Great listener
Deliver information clear and crisp
Accept and implement feedback

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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