Subject: Tech Support Candidate - Ankit Mishra
From: Ankit Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 08:34:17 -0500

| | Tech Support Test

Name | Ankit Mishra
E-mail | [email-masked]
Phone Number | (201303) 9878805179
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sify | Network engineer | 28 feb | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check first network connectivity and do some basic trouble shooting such as connectivity between router and switch. After that we will check the connectivity between system and switch. If connectivity will not work then i will check connectivity with ISP.Hpefully then issue will resolved.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will open Bluetooth on phone and speaker. Then I will connect the both devices.
What according to you makes you a good candidate for customer service or technical support job? | As per my point of view, First we need to listen the customer and then we need to suggest the solution in very simple way.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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