Subject: Tech Support Candidate - Rajesh Tanwar
From: Rajesh Tanwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 07:34:45 -0500

| | Tech Support Test

Name | Rajesh Tanwar
E-mail | [email-masked]
Phone Number | (+91) 7206359080
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Rohtak
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team computers Pvt. Ltd. | Desktop Support Engineer L2 | | 19375
Previous Employer 1 | CMS IT Services Ltd. | Customer support Engineer | 23 march 2020 | 15795
Previous Employer 2 | Future Focus Infotech Ltd. | Desktop Support Engineer | 15 may 2018 | 14259

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Check network adapter is enabled & connected
2)Check IP of computer by ipconfig /all command
3)Will ping local gateway & DNS IP
4)IPconfig /release command & renew command
5)Ipconfig /flushdns & register dns command will execute
6)If there is any proxy applied; it's URL will be checked
7)If website is showing blocked error; then service request will be raised by giving correct reason for required access

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Bluetooth speaker's connection button is pressed after powering on. Then scan in mobile & connect to speaked

What according to you makes you a good candidate for customer service or technical support job?

I listen to customer query & requirement. And then guide user to procedure for same.

Also if requirement needs to be completed by me then I'll follow provided SOP for same.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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