Subject: Tech Support Candidate - Vamsi Krishna Kalagara
From: Vamsi Krishna Kalagara <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 06:51:28 -0500

| | Tech Support Test

Name | Vamsi Krishna Kalagara
E-mail | [email-masked]
Phone Number | (0891) 8143631395
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Visakhapatnam
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Yalamanchili software pvt ltd | Executive technical operations | 6-Aug-2020 | 13500
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First making sure that internet connection then I’ll check which error That we are getting. After troubleshooting and analysis the issue. I used to clear cache and history data. Depends up on the issue we make some changes In properties and  advanced web settings. Finally close sites then restart the computer then open a fresh page to access.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Make sure that Bluetooth speaker is switched ON and open Bluetooth setting on mobile phone. Now switch on the Bluetooth then we find some near by devices on mobile Then select the our speaker device on Bluetooth options to connect.
What according to you makes you a good candidate for customer service or technical support job? | Technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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