Subject: Tech Support Candidate - DIVYA SACHDEVA
From: DIVYA SACHDEVA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 05:03:08 -0500

| | Tech Support Test

Name | DIVYA SACHDEVA
E-mail | [email-masked]
Phone Number | (91) 8209030913
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sriganganagar Rajasthan
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Adobe Process

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical Support Engineer | | 21K
Previous Employer 1 | Skyway INET solution | Customer Support Executive | | 27K
Previous Employer 2 | Skidhold Technologies | Web Designer | | 15 K

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will ask the exact error whether the errors are HTTP based, Network based that includes proxy or vpn.

I will use a different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Please turn on the Bluetooth speaker.
You should know the name of speaker so that is would easy to connect.
Enable the bluetooth of mobile phone, select the name of bluetooth speaker and it will get connected.

What according to you makes you a good candidate for customer service or technical support job?

Communication Skills
Customer Relationship Management
Leadership
Team Player
I have always tried to get the issue resolved without taking help from L2 support.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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