Subject: Tech Support Candidate - Saurabh Jaiswal
From: Saurabh Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 04:48:49 -0500

| | Tech Support Test

Name | Saurabh Jaiswal
E-mail | [email-masked]
Phone Number | (97954) 88453
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Pari chouk
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tricon IT Solution pvt ltd | System admin | Present | 26000
Previous Employer 1 | Experis IT pvt Ltd | Team Lead IT | July 2019 | 18500
Previous Employer 2 | 3iinfotech Pvt ltd | IT executive | 2017 December | 16000

In your past experience you have (select all that applies) | Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will check that the LAN cable is connected or not, then I will check the DNS of the Internet and proxy address, I will also delete the system cache and junk files.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I'll turn on both end's bluetooth ,Then I will search the Bluetooth of the speaker in my phone and connect it and Or I will pair both of them with password.
What according to you makes you a good candidate for customer service or technical support job? | I listen to my customer first way proactively and understand their problem, Then I decide here how their problem is, According to their problem i give them a solution
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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