Subject: Tech Support Candidate - Yashveer Suryavanshi
From: Yashveer Suryavanshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 04:42:27 -0500

| | Tech Support Test

Name | Yashveer Suryavanshi
E-mail | [email-masked]
Phone Number | (+91) 8510858549
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | sublime infrateh | consultant | 2/1/2021 | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | the first step is to check if your internet is working for that you need to  see if your pc is connected to your wifi or LAN network however if the problem still persist restart your device which will clear the cache memory also remove the cookies on your browser and reload the webpage on the flip side if the page is still no responding you need to check on the browser that if the website is down for you or everybody if the results reflect that the website is down it will be updated when will it be live again somehow the results show that the webpage is live for others the you may need to contact your internet provider as their  are clearly issues with you network which need to checked in order for you to access the webpage sometimes the adblockers also stops you from accessing the websites as the clearly need you to allow them with your cookies enabled which you can by simply allowing the ad blockers to stop on this certain webpage.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | these are the following steps you need to follow to connect your mobile device with your speaker. the speaker box comes with a manual book on which you can read and understand how to turn the speaker on and to turn its Bluetooth on once this phase is complete you need to go to settings menu on your smartphone tap on the Bluetooth option turn on the Bluetooth after that in few seconds a list of available devices will appear on your screen and your speaker will be on that list if not check the bluetooth visibility of your speaker and after correcting that, the speaker might show on that list with the brand name of your speaker further tap on that icon and within seconds your speaker will be paired with your cellphone which you can now use, whereas a speaker allows up to 5 new connection with other devices including laptops, tablets and smart tv it can pair with but only one will play at time
What according to you makes you a good candidate for customer service or technical support job? | the ability to quickly understand the query of a customer and come up with a solution which requires a good technical knowledge and how to frame your words so that the customer is able to understand the problem and be provided with a needed solution
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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