Subject: Tech Support Candidate - Kumar Barun Kumar
From: Kumar Barun Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 04:24:46 -0500

| | Tech Support Test

Name | Kumar Barun Kumar
E-mail | [email-masked]
Phone Number | (91) 9910947228
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Luxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | YP software | Floor supervisor | Currently working | 55000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check my internet connection I will make sure it's working.
Next step I will check my browser or I can try on another browser. Then I will check time and date of computer it's correct or not. Every thing is good but still not able to open the website then I will go through run command. Or I can restart my router and computer once.. I am sure it will work.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | It's very simple I will just turn on Bluetooth of my phone then I will select the device which I want to connect. And it's good to go.
What according to you makes you a good candidate for customer service or technical support job? | I am very polite and professional with customers. This is am doing from last 8 years now. And off course I have experience in tech support only with international clients.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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