Subject: Arabic Language Test - Afreen Afreen
From: Afreen Afreen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 04:23:43 -0500

Foreign Language
Screening Test

Name

Afreen
Afreen    /  (248001) 9906595245    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Greeting of the day

Dear customer,

We at babyshop, regret for the inconvenience caused.we appologise for the
misbehaviour of the delivery boy.The team will look into this matter & get
back to you within few hours, our team will try there best to sovle the issue as
soon as possible,we appreciate your patience.

Regards

Babayshop team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Greetings
of the day

Dear valuable customer,

We appologise for misconvenience caused.

Team will look into the matter and get back to you.

Regards

Babyshop team