Subject: Tech Support Candidate - GN Jyoti
From: GN Jyoti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 04:05:34 -0500

| | Tech Support Test

Name | GN Jyoti
E-mail | [email-masked]
Phone Number | (+91) 7205058292
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Buck4India PVt.LTd | SR. Executive | 17-jan-21 | 23K
Previous Employer 1 | Pine labs Pv.LTD | Executive | 19-May-19 | 18K
Previous Employer 2 | IEnergizer | CSE | 30-june-17 | 18K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I'll check my internet connection
2. I'll try another browser.
3. I'll check to ping the google dns IP 8.8.8.8 from windows cmd
4. Last I'll check the host file.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to the settings & active the bluetooth
2. Long press on bluetooth icon so it will reflect all the available device for the pair
3. I'll check the name of the speaker then pair it.
4. After pairing the device my bluetooth connection paired successfully.

What according to you makes you a good candidate for customer service or technical support job? | According to me positive attitude toward to customer & willingness to help someone by proper resolution & information. He or she should be smooth in sound his/her technical knowledge. Also the most important thing is maintain the professional relationship with the customer as well good communication skills is required.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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