Subject: Tech Support Candidate - Saurabh Saxena
From: Saurabh Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 03:35:12 -0500

| | Tech Support Test

Name | Saurabh Saxena
E-mail | [email-masked]
Phone Number | (+91) 9999783125
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida West
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer IT services PVT Ltd | Senior Executive CS | 30-March,2021 | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check for my internet connection.
If it is working  then will try any other website to check if the website is down.
Then, will try restarting the connection and device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth on your device and search for a Bluetooth device. Then select the device and pair it.
Once it is paired, you can select it from the list to connect.

What according to you makes you a good candidate for customer service or technical support job? | I have basic technical support knowledge and working in technical support domain since last 4 years.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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