Subject: Tech Support Candidate - Akhilesh Tripathi
From: Akhilesh Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 03:29:53 -0500

| | Tech Support Test

Name | Akhilesh Tripathi
E-mail | [email-masked]
Phone Number | (91) 9792783391
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Telecom experience

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CSS corp | Engineer | May 2020 | 19358
Previous Employer 1 | Jio infocom | Rf Engineer | May 2019 | 21000
Previous Employer 2 | Brainwork Technologies | Tech support | April 2016 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If the website not open then steps taken bellow-
1. Check the internet connection.
2.Check the NIC Properly worked or not.
3.Delete the Cookies and Catche memory.
4.Check the proper address of the websites.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps-
1. First on the Bluetooth in the mobile phone.
2.On the Bluetooth in the speaker.
3. Search the speaker's Bluetooth in the phone by the search button and where speaker's Bluetooth discoverable then connect both.
4. If pair done in mobile phone with speaker's Bluetooth it means connection done between both.

What according to you makes you a good candidate for customer service or technical support job?

First off all for a good Technical support employee there are many function need to do-
1. Listen carefully the customer's problem.
2.  Analysis the problem of the customer.
3.Suggest the proper solution of the customer's problem.
4.And take the feedback from the customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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