Subject: Trainer Candidate - Nilesh Jani
From: Nilesh Jani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 03:03:13 -0500

| | Tech Support Test

Name | Nilesh Jani
E-mail | [email-masked]
Phone Number | (91) 9099927649
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ahmadabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Task staffing solutions | IT exe | 23/03/20 | 22000/-pm
Previous Employer 1 | Silver touch technology | Customer support engineer | 15/01/20 | 16000/-pm
Previous Employer 2 | Emerald cars | IT exe | 30/04/14 | 12500/-pm

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | 10 years Experience in Customer support engineer & executive role in Hardware and network field.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Manage team with 250 system with user management in remote and in-house
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer satisfaction is good and great service
What according to you makes you a good candidate for this position? | Good manageable skill with coordination
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |