Subject: Tech Support Candidate - Ravikant Saxena
From: Ravikant Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 02:17:16 -0500

| | Tech Support Test

Name | Ravikant Saxena
E-mail | [email-masked]
Phone Number | (+91) 76781222031
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I'll check if my internet connection is working properly or not. Then I'll check the web address like: spellings of the web address http:etc. Moreover, need to understand the error type as well sometimes the sites are under maintenance so there's no point to try again n again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn the Bluetooth speaker on and then try to find and pair this device to your phone by clicking on the Bluetooth icon in your phone.
What according to you makes you a good candidate for customer service or technical support job? | Should be patient, a good listener and problem solving skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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