Subject: Tech Support Candidate - Sovan Chakraborty
From: Sovan Chakraborty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 01:59:28 -0500

Tech Support
Test

Name

Sovan
Chakraborty

E-mail

[email-masked]

Phone Number

(0) 8910453337

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Kolkata but I can
reallocate

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

Office 365

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

SME

NA

24000

Previous
Employer 1

Wipro

Associate

09.04.2017

14000

Previous
Employer 2

Teleperformance

CSE

06.08.2016

17000

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. First, I note down the error code.

2. Then I will check the exact reason in google.

3. If the issue is related to the DNS, then I will open the DNS management tool
and update the A record.

4. If the issue is related to the corrupt file or SSL, then I will fix the error
by using Filezila by replacing the corrupt file with correct file or if it
related to the SSL then I will make sure that all of their website files are
under https folder instead of http folder.

5. If still the issue is not fixed then I will follow the company escalation
matrix or troubleshooting guidelines.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Place the Bluetooth device in pairing mode.

On the iPhone, open the Settings app.

Select Bluetooth.

Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is
green, Bluetooth is enabled, and nothing needs to be changed. If not, select the
toggle to turn on Bluetooth.

Scroll down to Other Devices and look for the Bluetooth speaker on the list. Be
patient, as it may take a moment to show up.

When the speaker appears, select the device name to connect. It takes a few
seconds for the two devices to pair. When done, the status updates to Connected
on the screen.

What according to you makes you a good candidate
for customer service or technical support job?

Ability
to Learn New Technology

Active Listening.

Adaptability.

Analysis of Technical Issues.

Assessing Customer Support Needs.

Attention to Detail.

On a scale of 1 - 5 please rate your
fluency in spoken English

4