Subject: Tech Support Candidate - Gitanjali G
From: Gitanjali G <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 01:55:12 -0500

| | Tech Support Test

Name | Gitanjali G
E-mail | [email-masked]
Phone Number | (91) 9620685619
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DXC Technology | Associate Professional Service Delivery Coordinator | 4-02-2021 | 50000
Previous Employer 1 | Dell Emc | IT Application Specialist | 12-06-2019 |
Previous Employer 2 | Accenture | L1 Support Engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow below steps.

1) If error message is related to connectivity, I will check if I am connected to a network or try. Connecting different network.
2) try accessing other websites to ensure if a particular website is down
3) try to access the website on different browser or inPrivate window
4) check the browser settings if I have blocked the website
5) Restart the browser
6) I will also clear browser cache and cookies
7) can also flush dns if it is connectivity issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the bluetooth of the speaker
2) On mobile device-> Go to settings-> search for Bluetooth
3) Turn on the bluetooth on mobile
4) select the device or your bluetooth speaker from the available devices listed
4) connected

What according to you makes you a good candidate for customer service or technical support job? | A good customer service or a technical support candidate is the one who are customer focused and have a strong communication and technical skills. One who is able to deliver extremely high levels of customer satisfaction and resolve customer issues efficiently. Should have the ability to perform in diffucult and tough technical and organizational challenges.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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