Subject: Trainer Candidate - Shivam Kalra
From: Shivam Kalra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 01:51:54 -0500

| | Tech Support Test

Name | Shivam Kalra
E-mail | [email-masked]
Phone Number | (+91) 9990037920
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pitampura,Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Perceptive consulting solutions pvt LTD | Business analyst | 31/12/2020 | 38,000₹
Previous Employer 2 | Freelancer | Freelancer | 22/03/2019 | 3000€

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | While working as a business analyst, i had given demo and training to the clients about the product.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service- solve the issues faced by the customer in timely manner.
Great customer service- solve the issues and ask them about their feedback and ask if they are facing any other issues.

What according to you makes you a good candidate for this position? | Being worked with different people, i feel like i can understand them and hell them out accordingly
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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