Subject: German Language Test - Arvind .
From: Arvind . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 01:39:43 -0500

| | Foreign Language Screening Test

Name | Arvind .    /  (91) 7532043997    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Dear,
I am Arvind, Customer Care executive of babyshop. Thankyou for writing us.

We are extremely sorry for your inconvenience you faced. I have scheduled delivery of your order. The order will delivered on Thursday by 12:00 PM.

As a token of apology, we are sharing a discount code (Baby20) on your next order. Thankyou for helping us to improve our service.

Please feel free to write us for any other assistance.

Thankyou
Arvind
Customer Care executive
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello mam,
I am Arvind, Customer Care executive of babyshop. Thankyou for writing us.

We are extremely sorry for you received different colour trouser. I have scheduled the delivery and it will be exchanged by on tomorrow at 12:00 PM.

As token of apology, we are sharing a discount code (baby20) on your next order. Thankyou for writing us to improve our service.

Please feel free to write us for any other assistance.

Thankyou
Arvind
Customer Care executive
Babyshop.com

| |