Subject: Trainer Candidate - Ayush Gauttam
From: Ayush Gauttam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 01:17:56 -0500

Tech Support
Test

Name

Ayush
Gauttam

E-mail

[email-masked]

Phone Number

(+91) 7831027815

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Himachal pradesh

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Connqt business
solution

Team Leader

3rd Jan2020

24K

Previous
Employer 2

Serco global

Customer care represented

Oct30

12K

If Selected, how much time do you need
to join?

Immedate basis

Please briefly
describe your work experience specifically in training?

Hi,

My last designation team leader ( operations + sales). I hqve more then 6 years
experience, In training as s TL i gave alot suggestion to my company and when
those suggestion were imliment, it works and company gors in profits

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

When i was promoted as a Team leader in operation
but company decided to move me in sales department because of my goof revenew, i
had 30 advusor team and i did not any thing in sales, first two months were very
difficult for me, but my team and co- Team leaders were so much coprative so i
was not face so my dificulty, and as well as i  performed with my team very
well and come to top as compair to others team advisors,.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

According to me product is the
major factor in BPO, if your product knowledge is very good and you are able to
represent it in fornt of customer according to his/her need so company goes
high profit and also get more customer level. And second dicipline and
contineouity as well as require in BPO sector.

What according to
you makes you a good candidate for this position?

i started
my career as customer care represented, and with doing my hard work and smart
work i got this position so i know every single cornor where customer agree fir
everything and where customer think or do arguments against the product. So i
think every company want profit and more customer level, i am the best for this
job oppertunity because i have experience how i will do our product good and how
i will sale it also.

On a scale of 1 - 5 please rate your
fluency in spoken English

4