Subject: Trainer Candidate - VENUGOPAL RAO SAVARAM
From: VENUGOPAL RAO SAVARAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 22:17:22 -0500

| | Tech Support Test

Name | VENUGOPAL RAO SAVARAM
E-mail | [email-masked]
Phone Number | (970) 3074478
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | VIJAYAWADA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | cyfuture | call coordinator | oct 2019 | 23000
Previous Employer 2 | akshar enterprises | system admin | nov2018 | 20000

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in training?

Customer Support Associate and System Admin, team lead with more than 7 years in managing a technical team and more than  in supporting and maintenance the one portal inbound process.  Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines.
Using Control panel, working with file systems and disks installations. Managing users and groups and customer support through management. Ability to maintain proper documentation by using methodical approach and support. Familiarity with word processor like Microsoft Word and Excel. Ability to work independently or as well as part of a team.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

 Resolving phone, walk-in, mail and email customer inquiries.
 Processing and logging incoming calls into CRM system.
 Identifying customer needs and providing outstanding customer service.
 Forwarding and escalating inquiries to relevant individuals and departments.
 Coordinates with other departments to resolve issues involving the customer services.
 Responsible for the staffing level of the department.
 Contacting customers to give them accurate feedback on the progress of their inquiries.
 Updating customer information and maintaining confidentially.
 Work with another team lead to develop best practices for system administrators to effectively and efficiently support our E-Pragati operations client.
 Demonstrate and monitoring the MIS as coordinating.
 Understand and live the values that support our culture.
 Bank Management and Sales Leadership
 Provides technical guidance and training to staff on operating procedures, monitors regulatory and compliance changes, ensures compliance with outside regulations and corporate Standard Operating Procedures.
 Ability to maintain proper documentation by using methodical approach and support.
 Familiarity with word processor like Microsoft Office in Windows networking.
 Providing technical support to users, solving network connectivity problems.
 Ability to work independently or as well as part of a team.
 Manage escalated incidents and provide a solution to clients.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal! This is a very important distinction – and one that many services providers do not always “get”.
For example, let’s say that, historically, your company – and you, as one of its personal “ambassadors” – have been working very hard to keep your customers happy.

What according to you makes you a good candidate for this position? | company satisfaction ad my satisfaction bot must be equal manner to provide
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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