Subject: Trainer Candidate - Vijay Nayak
From: Vijay Nayak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 21:16:08 -0500

| | Tech Support Test

Name | Vijay Nayak
E-mail | [email-masked]
Phone Number | (+91) 8210065460
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hanumangarh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance Jio infocomm ltd | Network engineer | | 39000
Previous Employer 1 | Bharti Airtel | Fr engineer | 13 may 2018 | 29000
Previous Employer 2 | Siti network ltd | I&fr engineer | 26 June 2017 | 17000

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | Telecom project, customer service
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Always ready to work critical situation and hadel to easy way ,zero tolerance zone workingl
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal
What according to you makes you a good candidate for this position? | understand their job and have relevant skills that will help you succeed in the role
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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