Subject: Trainer Candidate - Pankaj Sankhyan
From: Pankaj Sankhyan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 12:52:45 -0500

Tech Support
Test

Name

Pankaj
Sankhyan

E-mail

[email-masked]

Phone Number

(+91) 7011189611

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Ashok
Nagar,Delhi

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

BLMM ECOMMERCE

Assistant Manager

27 Feb
2020

30,000

Previous Employer 1

Macro Commerce Pvt Ltd

Team
Leader

24,000

Previous Employer 2

Jasper Infotech

Sales
Executive

20,000

If Selected, how much time do you need
to join?

4 days

Please briefly
describe your work experience specifically in training?

I have
worked as a Team leader, handling a team  of 30 sales executives.

Have
you worked as a trainer in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

When I was working as a team leader, the higher
management used to filter out  low performers and we used to put them under
performance improvement plan to make them work efficiently or release them . I
got promoted through IJP so some of my team members were good friends of mine,
they used to take me very casually whenever I ask them to perform better. In the
meantime, one of my friend was given PIP, although he was a good performer but
he had issues taking orders from me. I didn't wanted to loose a good performer
so I took up the challange to secure his job, I barged his calls and found that
he was not willing to perform. He had all the skills of a top performer but he
was not willing to perform. He was having will issue due to which he was not
performing. At last I sat with him and made him understand that  if he will
continue to do this he will loose his job and he has to start from scratch, I
told him that  he will have his opportunities to grow if he will continue to
perform better. I made him realise his mistakes and finally he started working
wisely.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good and
great customer service both  acknowledge the customers concern and try to
resolve the issue on immediate basis. Good customer service keeps the customer
satisfied, however great customer service not only keeps the customer satisfied
but it also keeps the customer loyal towards the organisation.

What
according to you makes you a good candidate for this position?

Iam some one who likes stability. My goal is to find a job
that I can hold long term. I have relevant experience and skills that are
required for this position.

On a scale of 1 - 5 please rate your
fluency in spoken English

4