Subject: Trainer Candidate - NEERU SHARMA
From: NEERU SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 12:51:01 -0500

| | Tech Support Test

Name | NEERU SHARMA
E-mail | [email-masked]
Phone Number | (91) 8860072624
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Extension, Gaur city

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata communications ltd | Team Lead | NA | 40000
Previous Employer 1 | Bonanza Portfolio Ltd | Operation Executive | NA |
Previous Employer 2 | Ing Vysya Bank | Branch Coordinator | NA |

If Selected, how much time do you need to join? | 1 Month
Please briefly describe your work experience specifically in training? | Working as Team Lead in Tata Communications Ltd
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Productivity related issues within the team seems to be difficult situation at times.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is customer comes with problem and that is resolved.

Great customer service is when customer don't comes back with the same problem again and that problem is resolved permanently.

What according to you makes you a good candidate for this position?

I believe that i perfectly fit into this job role. Companies i have worked with have rewarded me in very short period. I know the best ones are not always selected but the suitable are. I am the best suitable for this role.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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