Subject: Trainer Candidate - Kamya Srivastava
From: Kamya Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 12:15:29 -0500

| | Tech Support Test

Name | Kamya Srivastava
E-mail | [email-masked]
Phone Number | (226012) 8604206658
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | LUCKNOW

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Future retail group easy day | Team leader | Currently working | 20000
Previous Employer 1 | Airtel | Store manager | Sep 2019 | 16000
Previous Employer 2 | Airtel | Customer representative officer | July 2017 to May2019 | 15000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | I have 3.5 years experience in retail sector..i have experience in customer handling  and 10 people staff handling. Staff management.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Most  difficult situation covid duration..because lot of challenges however to safe staff and how accurate time to time deliver to product on customer address..
Big challenges stock issue customer create the issue on store ..

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good ----- customer saying this my some product and please provide home delivery on time.on given address we said ok sir

Great -- customer saying this is my some product and please provide home delivery on time .on given address..then we told him others product,offers,scheme,benefits with on time deliver

What according to you makes you a good candidate for this position? | Yes
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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