Subject: Trainer Candidate - Amit Kapoor Amit
From: Amit Kapoor Amit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 09:46:33 -0500

| | Tech Support Test

Name | Amit Kapoor Amit
E-mail | [email-masked]
Phone Number | (91) 8288873334
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 43

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wns | Lead associate | |
Previous Employer 1 | Paytm | Senior associate | 16-06-2020 |
Previous Employer 2 | Sharekhan | Associate | 31-08-2018 |

If Selected, how much time do you need to join? | 60 days
Please briefly describe your work experience specifically in training? | Working and training new folks for the same for the Anti money laundering
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | While tackling some over come on meeting or during client call giving them virtually handling extensions
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great service is providing an service towards excellence and good service is an provide better service to clients
What according to you makes you a good candidate for this position? | Had good experience in client handling and in sales team leading skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |