Subject: Trainer Candidate - Prashant Ahuja
From: Prashant Ahuja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 08:10:04 -0500

| | Tech Support Test

Name | Prashant Ahuja
E-mail | [email-masked]
Phone Number | (0129) 4033151
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hulk Fitness gym | Manager | 28th Feb 2021 | 40000
Previous Employer 1 | Lenskart Dolutions Pvt LTd. | Team Leader | September 2020 | 55000
Previous Employer 2 | Ventilair India Pvt Ltd. | Business development Manager | Jan 2020 | 40000

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | 6 years of overall work experience in sales and customer support profile
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Coordinating with the team in the corona Situation while working from home to get thr work done from the team of 12-15 people .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Less abandon calls, less attrition and better coordination with adherence to breaks and SLA
What according to you makes you a good candidate for this position? | Betters communication skills, better team handling and confident in handling and preparing tram performance reports and sharing it with higher management.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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