Subject: Trainer Candidate - Pranav Srivastava
From: Pranav Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 08:03:10 -0500

| | Tech Support Test

Name | Pranav Srivastava
E-mail | [email-masked]
Phone Number | (0091) 8980024619
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Tathawade

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | eClerx | APM | | 40,000
Previous Employer 1 | Vodafone | Senior Executive | 18th September 3019 | 32000
Previous Employer 2 | Motif India | Se. CCE | 31st January 2017 | 22000

If Selected, how much time do you need to join? | 45 days
Please briefly describe your work experience specifically in training? | NA
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Initially there was a challenge in acceptance from the team. It was overcome by interpersonal skills and communication along with fast product learning

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is something where in resolution is provided.

Great customer service is feeling self proud once the contact is finished

What according to you makes you a good candidate for this position? | Enjoying what we are doing
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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