Subject: Trainer Candidate - Kranthikumar Reddy Katti
From: Kranthikumar Reddy Katti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 07:32:48 -0500

| | Tech Support Test

Name | Kranthikumar Reddy Katti
E-mail | [email-masked]
Phone Number | (040) 9502737097
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | karvy forde search private limited | Team Leader | | 50000
Previous Employer 1 | jaro education pvt ltd | Business development executive | 04-04-2018 | 23000
Previous Employer 2 | HBL global pvt ltd | senior executive | 01-07-2017 | 12000

If Selected, how much time do you need to join? | 07

Please briefly describe your work experience specifically in training?

Different type of works in the E-commerce Services,for each type of work and we have separate team members for that , E-commerce Sales, Catalog, CRM Team, Field Sales, Studio Team.
Based on the Client Requirement we will offer the services. We will provide the Training for the Client to develop the business on online. I will train the team accordingly work and  Targets.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | 2020 Flipkart and Amazon big billion days i faced the Most difficult situation to Managing the Team, Flipkart gives us the 150000/- Products and Amazon gives us the 100000/- Products for the Photoshoot and catalog and we have a time Line of 45 Days to delivery. for this project we hired the Employees on contract Bases in that Training and managing the team was so difficult, Team Size -54 Members, and completed the work in time

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1- With our company service- Company, Employee and Client Need to be satisfied it's Grate
2- With our company service- Client was satisfied it's good service.

What according to you makes you a good candidate for this position?

1- If i don't know something related to my work, i will learn and i will train my Team.
2- Works on target basses and achieving it.
3- At work All ways Active, Motivating and Smiling.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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