Subject: Re: Tech Support Candidate - Shreya Nigam
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Fri, 12 Feb 2021 12:14:46 +0000

Copied, rejected

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Friday, 12 February 2021 at 2:50 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Shreya Nigam

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 8 Jan, 2021, at 12:03, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shreya Nigam
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8707680264
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Lucknow
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Suez water technologies and solutions (India)   CSR             14676/-
Previous Employer 1     Edugorilla Community Pvt Ltd    CSM     Nov 2019        9000/-
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  •Restart my device.
•Make sure the internet connection works.
•Check the webiste is down for everyone or just for me.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      •Open the bluetooth bar from the app section.
•Touch and hold Bluetooth .
•Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
•Tap the name of the Bluetooth device you want to pair with your device.
•Follow any on-screen instructions.
What according to you makes you a good candidate for customer service or technical support job? The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills
On a scale of 1 - 5 please rate your fluency in spoken English  4