Subject: Trainer Candidate - Prakhar Srivastava
From: Prakhar Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 07:08:49 -0500

| | Tech Support Test

Name | Prakhar Srivastava
E-mail | [email-masked]
Phone Number | (91) 8288075177
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gautam Buddha Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Techmahindra | Team Leader | 31st Jan |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Instant
Please briefly describe your work experience specifically in training? | Overall 7years of experience in operations have worked with the three LOB'S
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Main challenge occurs when we need to cover all the session and feedbacks virtually as in this pandemic companies are offering Work from home module to their employees, so in this situation we need to change all the feedback and sessions mechanism and apart from that efficacy is more important than giving sessions or feedback to track that efficacy we need to upload assesments and have to ask every individual to submit that and apart from that we used to conduct webinar sessions pre shift and post shift to make them aware that somebody is keeping eye on them.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is giving the required information.

Great customer service is apart from giving information agent need to take that ownership to resolve customer query , proper empathy statements , with full energy

What according to you makes you a good candidate for this position? | I am having a good experience in customer service industry , I am a quick learner and i always keen to learn new things.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |