Subject: Trainer Candidate - Venkatachalapathy M
From: Venkatachalapathy M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 06:37:16 -0500

| | Tech Support Test

Name | Venkatachalapathy M
E-mail | [email-masked]
Phone Number | (91) 9962202848
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | Team Lead | 23/1/2021 | 43000
Previous Employer 2 | Conneqt Business solutions | Team Lead | 8/9/2018 | 32000

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | Have 8+ years of exp in customer support ( Emails and chats and banking domain (payments). 6+ years exp as Team Lead
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Managing a Tean
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | NA
What according to you makes you a good candidate for this position? | NA
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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