Subject: Trainer Candidate - Saahil Mathur
From: Saahil Mathur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 06:15:33 -0500

| | Tech Support Test

Name | Saahil Mathur
E-mail | [email-masked]
Phone Number | (91) 9540690441
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayapuri new delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hsbc bank | AM- regional support MSF | |
Previous Employer 1 | Cognizant | QA | 29-feb-2018 | 32000
Previous Employer 2 | Hayons bpo | Senior associate | |

If Selected, how much time do you need to join? | 2 months
Please briefly describe your work experience specifically in training? | Have worked as an QA cum trainer in cognizant for the Google project
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | service often centers on delivering or slightly exceeding what customers expect from your company and its solutions. In contrast, exceptional customer service requires that you go above and beyond customer expectations, according to a January 2012 Smashing Magazine article
What according to you makes you a good candidate for this position? | Enough experience to handle the position
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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