Subject: Trainer Candidate - vipul kumar
From: vipul kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 06:07:27 -0500

| | Tech Support Test

Name | vipul kumar
E-mail | [email-masked]
Phone Number | (201301) 9315679781
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | fleetx | service coordinator | currently working | 27k
Previous Employer 1 | novire technology | service coordinator | 18 nov 2019 | 15 k
Previous Employer 2 | q degrees | service auditor | 18 jan 2019 | 14 k

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | sir i am working here as service coordinator to handle manpower of around 10 people ,some time give training to our client regarding our product that is GPS and its ERP
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | some time customer totally new to our product and they don,t understand technical word then little bit face challenges while dealing with local language like haryanvi,maharashtra client
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | great customer eager to know about product
What according to you makes you a good candidate for this position? | i have 4yrs plus customer experience with vary product so can understand customer need
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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