Subject: Fwd: Tech Support Candidate - Shreya Nigam
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 12 Feb 2021 02:20:59 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Jan, 2021, at 12:03, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Shreya Nigam 
E-mail 	[email-masked] 
Phone Number 	(91) 8707680264 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Lucknow 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Suez water technologies and solutions (India) 	CSR 		14676/- 
Previous Employer 1 	Edugorilla Community Pvt Ltd 	CSM 	Nov 2019 	9000/- 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	•Restart my device. 
•Make sure the internet connection works. 
•Check the webiste is down for everyone or just for me. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	•Open the bluetooth bar from the app section. 
•Touch and hold Bluetooth . 
•Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh. 
•Tap the name of the Bluetooth device you want to pair with your device. 
•Follow any on-screen instructions. 
What according to you makes you a good candidate for customer service or technical support job? 	The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills 
On a scale of 1 - 5 please rate your fluency in spoken English 	4