Subject: Tech Support Candidate - Amrita Bhakta
From: Amrita Bhakta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Feb 2021 01:40:04 -0500

Tech Support
Test

Name

Amrita
Bhakta

E-mail

[email-masked]

Phone Number

(+91) 9080574052

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Indigo

Customer service
officer

14th May 2020

20000

Previous Employer 2

Currents technology
ltd

Customer service executive

26th mar 2018

18000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

I will check if the internet
connection is connected properly, then I will close other tabs and restart the
browser and restart the computer. If after restarting the computer still the
problem arises then I will check for any malware in antivirus app, if after
running a scan it resolves then it's fine or else I will uninstall the browser
and reinstall it again.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

I have keep
my mobile bluetooth turned on and the speaker too then in the mobile I have to
open bluetooth option through settings, and the once the speaker connection
appears I will pair it with my mobile once the pairing in done the speaker will
be connected.

What according to you makes you a good candidate
for customer service or technical support job?

I am
polite and humble, also have patience to understand the person who explains
his/her problems regarding the product or the service. I am experienced in a
satisfactory service to customers.

On a scale of 1 - 5
please rate your fluency in spoken English

5