Subject: Trainer Candidate - Pratibha Rawat
From: Pratibha Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 22:31:28 -0500

| | Tech Support Test

Name | Pratibha Rawat
E-mail | [email-masked]
Phone Number | (91) 7337364843
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 135, Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Senior Process Associate | 3/01/2021 | 32000
Previous Employer 1 | Cognizant Technical Solution | Senior Process Associates | 30/04/2020 | 29000
Previous Employer 2 | Karvy Computer Share Pvt Ltd | Officer Executive | 03/04/2018 | 18000

If Selected, how much time do you need to join? | one week
Please briefly describe your work experience specifically in training? | NA
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | While assisting a team there was communication gap between client and Quality people. Due to this it was impacting team performance. As a team member i assist a call between Quality people and client and clarify the all doubts.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service gives only response while great customer service gives satisfactory response.
Great customer service has more impact on customer than good customer service.

What according to you makes you a good candidate for this position? | My work experience and skills which i have developed in past organization makes me a good candidate for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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