Subject: Trainer Candidate - Sai kiran Sriramula
From: Sai kiran Sriramula <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 16:46:24 -0500

| | Tech Support Test

Name | Sai kiran Sriramula
E-mail | [email-masked]
Phone Number | (+91) 7702353820
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Warangal

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Uniworld Techserv Pvt Ltd | Team Leader | 31/07/2020 | 34000
Previous Employer 2 | Advent global solutions | Senior Technical Associate | 04/03/2020 | 26000

If Selected, how much time do you need to join? | Week
Please briefly describe your work experience specifically in training? | I have trained in sales, marketing and technical support.  In terms of product based. Handled team size of 12 members.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Handling sales background,  fresher candidate to train them to technical support terms that to for international process. How to deal with customers, reaching targets on time, following hierarchy. Mainly in terms of sales brief about product, portraying the attributes of products.
Negotiations for customer centric experience. As per the client requirement either in terms of technical & non technical terms

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me the differences are the way we understand the customer query. Probe accordingly. Understandable & resolve the issue. Negotiation strategy towards product sale for company growth. In time service toward to customers.
What according to you makes you a good candidate for this position? | Commitment towards work. Time management. Team work.  Initiation.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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