Subject: Trainer Candidate - Binoy Krishna Dey
From: Binoy Krishna Dey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Feb 2021 13:36:04 -0500

Tech Support
Test

Name

Binoy
Krishna Dey

E-mail

[email-masked]

Phone Number

(91) 9591273234

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Chennai

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hitachi payment services

Assistant Manager

15th
Feb'21

33749

Previous Employer 1

Allsec technology

Team
leader

25th Mar'19

25623

Previous Employer 2

Serco

Sr CSA

9th Mar'16

8212

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in training?

Product
training and soft skill

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

In both of the cases main challenge is
Attrition/Absenteeis. For freshers we need deliver the responsibilities, we need
to make them understand how to take responsibilities towards the
organisation/process. Associates are thinking that they are working for money
but a trainer need to deliver the key factor like beyond money responsibility is
more important.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is when customer is happy but a great
customer service is when organization is happy on customer.

For example: a customer purchased a Samsung fridge. He is happy with the after
sale service even though the fridge have multiple issues. Upto this level it is
a good customer service but when he is going purchase a washing machine and due
to good after sale service again he choose Samsung is called great customer
service.

What according to you makes you a good candidate
for this position?

My positive attitude and kindness.

On a
scale of 1 - 5 please rate your fluency in spoken English

4